Return & Shipping Policy

Thank you for shopping with Twin Leaf Farms. Because we sell food products, we follow strict food safety standards. Please review our policy carefully.

  1. Returns

Due to food safety regulations, we do not accept returns of food products once they have been shipped. This policy ensures the safety and integrity of our products for all customers.

  1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we are happy to make it right.

Please contact us within 7 days of delivery at [your email address] and include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we will offer a replacement or refund at our discretion.

  1. Shipping Issues

Twin Leaf Farms is not responsible for delays caused by shipping carriers. However, if your package arrives in poor condition due to transit damage, please contact us promptly with photos so we can assist.

  1. Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after review.

  1. Order Errors

If you believe you entered an incorrect shipping address or order information, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.

  1. Contact Us

Email: hello@twinleaffarms.com

We appreciate your understanding and your support of our farm.